These Commercial Terms and Conditions establish the rules for accessing and using this website www.cbdream.pt, which is owned by the sole proprietor Sebastião Reis, with registered office at Rua Guedes de Oliveira 217, 4435-275 Rio Tinto. Hereinafter it will be referred to by the trade name CBDream Portugal.
CBDream Portugal 's service consists of making available and providing a range of products and/or services, in order to allow the user, who is granted the status of customer, to order and purchase the products presented on the site online.
By using CBDream Portugal, you fully accept and agree to all the parameters present in the Terms and Conditions described, as well as the Privacy Policy in effect at the time you access CBDream Portugal .
If you do not accept, in whole or in part, any of the stipulated conditions, you should not make purchases at CBDream Portugal . By accessing CBDream Portugal , you are committing and taking responsibility for respecting the conditions set forth on this page and in the Privacy Policy.
CBDream Portugal reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.
Product information and prices
CBDream Portugal informs customers about the characteristics, descriptions, images, or videos of each product and/or service on each page provided. CBDream Portugal is committed to making its products and/or services available in a clear manner and correcting any errors that may occur as quickly as possible.
CBDream Portugal presents, in a concise manner, the prices of each product and/or service, including VAT, shipping costs applied to each order, and any other additional costs that may apply.
Information regarding products, prices, content, images, videos, promotional campaigns, and services may be updated and changed by CBDream Portugal at any time.
Intellectual property
The content, domain, and information present and made available on CBDream Portugal are owned by CBDream Portugal or have been granted to it, and are therefore protected by copyright and related rights. Any and all use,
Reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by CBDream Portugal .
The client agrees to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may violate the law and rights such as copyright, related rights, and other legislation applicable to the use of images, videos, content, etc., without the express approval of CBDream Portugal . CBDream Portugal cannot be held responsible for any misuse of such products.
Payment methods
CBDream Portugal offers the following payment methods:
- VISA credit card
- Mastercard credit card
- ATM
- MB WAY
- Paypal
After payment is completed, CBDream Portugal will proceed with a standard verification process to process and ship the order. The customer will receive an email confirming payment, along with the corresponding invoice.
Purchase conditions at CBDream Portugal : Product availability
All products and/or services available on CBDream Portugal can be purchased, except in cases of stock shortages or limitations, as well as for made-to-order products, whose availability may vary. Products may become unavailable without prior notice, but in such circumstances, they will be duly identified on CBDream Portugal .
If the product becomes unavailable after the purchase has been completed, CBDream Portugal undertakes to contact the customer, by telephone or email, as soon as possible in order to expedite the process.
Fees and taxes
At CBDream Portugal, the prices shown are in Euros (€) , and the applicable VAT and taxes are applied in accordance with current law and are already included in the price shown.
Order cancellation
The customer may cancel an order while it is being processed. Please inform CBDream Portugal via the following email address: geral@cbdream.pt .
If a cancellation request is made after the order has been shipped, it will be sent for delivery and the customer may choose to refuse it. CBDream Portugal is not responsible for any delays in processing order cancellations.
CBDream Portugal reserves the right not to process requests or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical issues beyond CBDream Portugal's control.
Free Resolution
The customer has the right to terminate the contract within 14 (fourteen) days from the date of signing the contract.
If the customer wishes to terminate the contract, they may do so by emailing geral@cbdream.pt or by filling out the contact form available on the CBDream Portugal website .
When canceling the contract within the legal timeframe, in addition to returning the product, the customer must return any promotional offers that accompany the main product. CBDream Portugal will refund the amount paid within a maximum of 14 days after receiving the returned order accompanied by the purchase invoice, proof of payment, and return form.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement in which case the customer will not incur any costs as a result of the refund.
Any reimbursement procedure will be processed in accordance with the legislation in force, specifically Decree-Law No. 24/2014.
Complaints
The customer may submit a complaint regarding any issue, action, information or service provided by CBDream Portugal by contacting geral@cbdream.pt via email or through the electronic complaints book available at the following link: https://www.livroreclamacoes.pt/ .
Disclaimer
By creating and using an account on CBDream Portugal , the customer is responsible for maintaining the account, its confidentiality, and all activity originating from their account.
By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
CBDream Portugal is not responsible for any information disclosed by third parties, technical failures, or any other problems that prevent access to and proper functioning of the online store.
CBDream Portugal is not responsible for any damages, directly or indirectly related to the use, or inability to use, of the products and/or services provided, nor for any delays or unforeseen events in the delivery of orders.
Processing of personal data
Please review the Privacy and Cookie Policy here .
Applicable law - Jurisdiction
This contract is subject to Portuguese law and applicable legislation.
