CBDream Portugal , responsible for the website cbdream.pt , is committed to ensuring the privacy and protection of the personal data of its customers and visitors, following all applicable legal and regulatory standards.
CBDream Portugal reserves the right to periodically update and amend its Privacy and Cookies Policy to reflect any changes in how our customers' personal data is processed or in legal terms. The most recent and current version of the Privacy and Cookies Policy will be displayed on CBDream Portugal's website, and it is advisable that you check it periodically to ascertain any updates or changes.
GUIDING PRINCIPLES
The main objective of this policy is to consolidate the relationship of trust and proximity between CBDream Portugal and its clients. It also aims to demonstrate transparency in the processing of collected data and to inform all clients of their rights and how they can exercise them as holders of personal data.
LEGAL BASIS
CBDream Portugal operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes involving the processing of personal data.
According to the GDPR agreement, personal data is defined as: “Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
DATA PROTECTION
We utilize various measures aimed at ensuring the security of the information collected, protecting the personal data collected, and preventing unauthorized use, alteration, access, disclosure, loss, or destruction.
As the data subject, the customer has the right to know what data is collected and stored, as well as to modify it in the customer area and request its export or deletion from the store.
THE DATA THAT IS COLLECTED
Customer registration or purchase
When registering or purchasing from CBDream Brasil , the following data is collected: email, name, address, postal code, city, phone number, and CNPJ (Brazilian company tax ID). The data collected through the customer's purchase process will be processed automatically and is intended for order processing, such as order shipping or invoice issuance.
Newsletter
When you subscribe to the CBDream Portugal Newsletter, the following data is collected: name and email.
Contact form
CBDream Portugal may also request personal data through contact forms, including name, email, and other information provided by the visitor.
NAVIGATION
Data related to browsing the store is also collected. Examples of this type of data include device and browser information, network information, and IP address.
PURPOSE OF THE COLLECTED DATA
Personal data is collected and processed for the purposes indicated below:
Service provision :
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Compliance with tax obligations;
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Order processing;
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Order processing;
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Invoicing;
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Resolution of problems such as cancellations, product returns, or refunds for products and/or services in accordance with current law;
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Customer support: answering questions about products, how CBDream Portugal works , or any other questions asked by the customer;
Direct Marketing
To keep customers updated on order statuses or any news from CBDream Portugal , we may send emails and/or SMS messages with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about the processing of registered orders.
For marketing purposes, at CBDream Portugal we may consider and use certain data such as products viewed, products on wishlist or left in abandoned cart.
Marketing communications are made after and with the prior consent of the customer.
In every case, CBDream Portugal seeks to ensure that the information and data collected and used are appropriate for the purposes described and do not constitute an invasion of the client's privacy.
When do we collect the data?
Data is collected when a customer registers with CBDream Portugal , subscribes to the newsletter, fills out the contact form, places an order, or while browsing the store.
What are your rights and how can you exercise them?
The holder of personal data has the right, at any time, to request access, rectification, objection, export and/or erasure, as well as the right not to be subject to automated decisions.
The customer can exercise any of these rights with CBDream Portugal by submitting a request to the following address: geral@cbdream.pt . The customer can also file a complaint with the National Data Protection Commission (CNPD).
DATA RETENTION
CBDream Portugal is required to retain information for tax and audit purposes in accordance with applicable law.
CBDream Portugal retains your data indefinitely due to specific requirements and practices inherent to the company and its sector of activity, or until the client requests its deletion from the database.
The data subject may, at any time, request to access, rectify or delete their personal data by sending an email to geral@cbdream.pt .
If a customer registers with CBDream Portugal , they can view, edit, or delete their personal information at any time from their customer area on the CBDream Portugal website .
At the customer's request, CBDream Portugal may modify certain customer data associated with registered orders.
DATA SHARING
CBDream Portugal does not share or sell any type of personal data to any entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the express consent of the data subject.
Any third-party entity with which customer data may be shared is obligated to use it exclusively to ensure the proper functioning of its service on behalf of CBDream Portugal .
CBDream Portugal may also disclose personally identifiable information under special circumstances, such as when complying with court orders that require it or when certain actions violate the Terms and Conditions of the business.
COOKIES
CBDream Portugal uses cookies on its website. The cookies used do not collect information that identifies the visitor, but rather about how they interact with the store's website. The data collected is used for statistical purposes, service provision and improvement, and user experience.
What types of cookies are used?
Analytical Cookies : These are used for the purpose of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.
Functionality Cookies: These cookies save user preferences regarding website usage, so that it is not necessary to reconfigure the site each time it is visited.
Third-party cookies: These cookies are created by third-party services such as Google, YouTube, Facebook, and others. They may be used to show you advertising related to your actions on the website.
For any other questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: geral@cbdream.pt .
